Support when you need it.

Start here

Most questions can be answered without contacting us.

• Documentation — Getting started, deployment guide, migration from Kanboard. We also link to Kanboard docs for app behavior.
• GitHub — Open an issue for bugs or feature requests. Discussions for questions.
• Troubleshooting — Common setup issues (DB connection, permissions), plugin compatibility notes. Can't find it? Open an issue.

Community edition users

Support for Community is best-effort. We don't have an SLA for Community users — we respond when we can, and the community helps when it can.

• GitHub issues — Bug reports, feature requests
• GitHub discussions — Questions, tips, sharing
• Documentation — Always available

We don't pressure Community users to upgrade for basic help. If you're stuck, check the docs and GitHub first. If you need guaranteed response times, that's what Pro is for.

Pro subscribers

When Pro is available

Pro includes priority email support and a defined response-time SLA. Same product as Community, plus commercial use rights and assurance that someone will respond.

• Priority email support
• Response-time SLA
• Commercial license
• Same self-hosted deployment

Pro is coming soon. Contact us to express interest.

Cloud subscribers

When Cloud is available

Cloud includes support as part of your subscription. We run it; we fix it.

• Email support included
• In-app support (when available)
• Managed hosting
• Backups and updates handled by us

Cloud is coming soon. Contact us to express interest.

Need help beyond self-serve?

We offer project-based assistance:

• Migration assistance — Moving from Kanboard or another tool to FrankBoard. We'll help with backup, config, and verification.
• Deployment setup — VPS setup, Docker config, reverse proxy. Get up and running without the guesswork.
• Training — Team onboarding, admin training. Per-session or fixed fee.

Contact us with your needs. We'll provide a scope and quote.